Metaio technical difficulties

I uploaded a video from my desktop to metaio and scan the image that i have set for image track, the image was scannable but the video couldn't be played. Then i tried for a shorter video which is 6seconds long but still it wont load. It'll show a black loading screen and poof the video wouldn't play. So i told Mr.Muzamir about it and he told me to try and use the video that metaio gave. When you download the software and install it, theres multiple folders in it and there are videos and etc. So i used that video and uploaded it into metaio, used the same image for image track, scanned it waited for it to load, the same result. The video wont play. So i asked my friend adrian to use his phone to scan and see the results, it'll only work on the first scan, but after that the video won't play. Below are some screenshots:-

Image Tracking